Refund & Return Policy

Last updated: 7/30/2026

Return Eligibility

We want you to be completely satisfied with your purchase. You may return products within 7 days of delivery if:

  • The product is unused and in original condition
  • All original packaging, tags, and accessories are intact
  • The product is not damaged or altered
  • You have the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Items damaged due to misuse or mishandling
  • Products with broken seals or opened packaging (for hygiene reasons)
  • Items without original tags or packaging
  • Products purchased during clearance sales (unless defective)

Return Process

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Our team will guide you through the return process
  4. Ship the product back in its original packaging
  5. Once we receive and inspect the product, we'll process your refund

Refund Processing

After your return is approved:

  • Refunds are processed within 7-10 business days
  • For Cash on Delivery orders, refunds are issued via bank transfer
  • For online payments, refunds are credited to the original payment method
  • Shipping charges are non-refundable unless the product is defective

Exchanges

We gladly accept exchanges for the same product in a different variant (if available). Contact our customer support to arrange an exchange.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost to you.

Contact for Returns

For return inquiries:
WhatsApp: 03150693148
Phone: 03013301830
Email: infoburhancommunication@gmail.com